Shipping policy

About Us

RelifeX ("we," "us," or "our") manages the online platform www.relivex.live (the "Site"). Our goal is to ensure a seamless and fully transparent delivery experience for every customer. Below are the key specifics of our order fulfillment process.

Shipping Rates

  • Standard Shipping: We provide free global shipping on all purchases.

Delivery Reach

  • Global Coverage: We ship to destinations worldwide.

Order Processing

  • Fulfillment Window: Orders are prepared for dispatch within 1 to 2 business days, running Monday through Friday.

  • Daily Cut-Off: Orders submitted before 10:00 PM EST (Eastern Standard Time) begin processing on the same business day. Submissions after 10:00 PM EST move to the next operational business day.

  • Non-Processing Days: Packages are not processed on Sundays or official public holidays.

Transit Expectations

  • Estimated Delivery: Orders generally arrive within 5 to 7 business days following dispatch, depending on final destination.

Carrier & Tracking Details

  • Logistics Partners: We partner with premier global courier networks including USPS, UPS, FedEx, DHL, and other vetted international handlers.

  • Order Tracking: As soon as your order leaves the fulfillment center, you will receive a shipping confirmation email containing your tracking information.

Damaged or Missing Packages

  • Damaged Items: If your package arrives damaged, please report the issue within 7 days so our support team can assist.

  • Lost Shipments: If your package appears lost or missing in transit, reach out to us right away.

Returns

  • Return Policy: For complete return guidelines and trial conditions, please consult our dedicated Return Policy page.

Contact Information

Have questions regarding your order delivery? Reach out to our customer care team:

  • Email: info@relivex.live

  • Phone: +1 775 362 1180

Operating Hours:

  • Monday – Friday: 08:00 – 20:00 EST

  • Saturday – Sunday: 10:00 – 17:00 EST